Your business

Annual Amazon revenue ($)

Past 12 months gross sales

Avg sell price per unit ($)

Used to estimate units sold

Reimbursement categories

Amazon owes reimbursement when these happen. Industry data shows ranges — adjust if you have specifics.

Lost inbound shipments % 0.5%

Units that vanish between your prep center and Amazon FC. Typical: 0.3-1%.

Warehouse damage % 0.3%

Units damaged while Amazon stores or moves them. You must claim within 18 months.

Customer returns not returned % 2%

Amazon refunds customer but never receives item back. Window: 45 days.

Overcharged FBA dimension fees % 1%

% of orders where Amazon measured wrong, charged bigger size tier. Common after product redesigns.

Returns destroyed by Amazon % 0.8%

Returns Amazon marked "unsellable" and destroyed without your authorization. You can claim refund.

1. Run Inventory Adjustments Report

Seller Central → Reports → Fulfillment → Inventory Adjustments. Filter by "L" (lost) and "D" (damaged) codes.

2. Cross-check Customer Returns

Returns Report shows refunds issued. Match against Returns Returned. Gap = unreturned items you can claim.

3. Open cases via Contact Us

For each loss/damage, open a case under "Fulfillment by Amazon → Reimbursement". Include FNSKU, quantity, reference IDs.

4. Or use a recovery service

Companies like GETIDA, Refully, Seller Investigators charge 20-25% of recovered. We handle this in-house for our retainer clients at 15%.

We audit your account for free. If we find $5,000+ owed, we file all claims and split recoveries 85/15 (you keep 85%). No recovery, no fee.

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