Terms of Service

These Terms govern your use of Think14 services and our website. By using our services, you agree to these Terms. If you don't agree, please stop using the services.

1. Definitions

• "Think14", "we", "us" means Think14, a Texas LLC.
• "You", "Client" means the individual or entity using our services.
• "Services" means warehouse, FBA prep, LLC formation, freight, PPC, account management, and all related offerings.
• "Site" means think14distributors.com and all subdomains.

2. Eligibility

You must be at least 18 years old and authorized to enter into binding agreements on behalf of the entity you represent. You must comply with all applicable laws of your country, the United States, and any jurisdiction where the products will be sold.

3. Services and scope

The exact scope of services is defined in your signed Service Agreement or Statement of Work (SOW). These Terms supplement, do not replace, your individual SOW. In case of conflict, the SOW governs.

3.1 What we do

• Receive, inventory, prep, and ship your goods per Amazon FBA standards
• Form US LLCs and obtain EINs on your behalf with your authorization
• Manage Amazon PPC campaigns within agreed budget
• Handle account-health monitoring and case management
• Process freight bookings and customs documentation

3.2 What we don't do

• We don't take ownership of your inventory – you remain the legal owner at all times
• We don't guarantee specific sales results, ranking positions, or revenue outcomes
• We don't provide legal or tax advice – we coordinate with licensed CPAs and attorneys as needed
• We don't operate as a freight forwarder of record – we coordinate with licensed forwarders

4. Your responsibilities

You agree to:

• Provide accurate, complete information for LLC, EIN, banking, and Amazon account setup
• Ensure all products comply with US laws (FDA, FCC, CPSC, state laws) and Amazon policies
• Hold any required US import licences, FCC IDs, FDA registrations
• Pay invoices on the agreed schedule
• Not use our services for prohibited products (see Section 11)
• Maintain your own Seller Central credentials securely

5. Fees and payment

• Fees are stated in your SOW and at /pricing
• One-time setup fees are payable upfront before work begins
• Monthly fees are billed on the 1st of each month, due net-7
• Per-unit fees (FBA prep, storage) are billed monthly in arrears
• Late payments accrue 1.5% per month or the maximum legally allowed
• Disputed charges must be notified within 14 days of invoice date

6. Refunds

Refund eligibility is governed by our Refund Policy.

7. Intellectual property

7.1 Your IP

You retain all rights to your trademarks, product designs, brand assets, listings, photos, and copy. By using our services, you grant us a limited license to use them solely to perform our services for you.

7.2 Our IP

The Site, software, processes, internal SOPs, training materials, and aggregated benchmarks are our property. You don't acquire any rights to them by using our services.

8. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement. This obligation survives termination for 3 years.

9. Liability

9.1 Inventory loss

Our warehouse carries $2M 3PL insurance covering loss, theft, and fire. Coverage is subject to standard exclusions. Our maximum liability for any inventory loss is the lesser of: (a) replacement cost, (b) insurance recovery, (c) $50,000 per incident.

9.2 Service errors

For service errors (mis-prep, missed deadlines, PPC overspend), our maximum liability is the fees paid by you for the affected service in the prior 90 days.

9.3 Excluded damages

Neither party is liable for indirect, consequential, incidental, special, or punitive damages, including lost profits, lost revenue, lost data, lost ranking, or lost goodwill – even if advised of the possibility.

10. Indemnification

You indemnify us against claims arising from: (a) your products being unsafe, defective, or illegal, (b) trademark or IP infringement claims, (c) your violation of these Terms, (d) your violation of Amazon's policies or any applicable law.

11. Prohibited products and uses

We will not handle:

• Hazardous materials, lithium batteries above FAA limits, flammables
• Firearms, ammunition, weapons, parts thereof
• Counterfeit goods or items infringing third-party IP
• Controlled substances, cannabis (any form), prescription drugs
• Adult content or sex toys
• Items violating US export control laws (ITAR/EAR)
• Live animals, perishables requiring refrigeration
• Products targeted at children under 12 without CPSC compliance documentation

12. Termination

• Either party may terminate with 30 days written notice
• We may terminate immediately for breach of Section 11 or non-payment over 60 days
• On termination, you must remove inventory within 30 days or pay continued storage at standard rates
• Outstanding fees remain due and payable

13. Dispute resolution

These Terms are governed by the laws of the State of Texas, USA (for clients contracting with the US LLC) or India (for clients contracting with Indian operations). Disputes will first be attempted to be resolved via good-faith negotiation for 30 days. Unresolved disputes will be settled by arbitration in Houston, Texas (US clients) or Nagpur, India (India clients) per ICC rules. Each party bears its own costs.

14. Force majeure

Neither party is liable for delays caused by events beyond reasonable control: natural disasters, pandemics, port closures, customs holds, government action, Amazon platform outages, or carrier strikes.

15. Modifications

We may update these Terms by posting a revised version with an updated "Last updated" date. Material changes will be notified by email to active clients at least 30 days before taking effect.

16. Entire agreement

These Terms, your SOW, and our Privacy Policy form the entire agreement between us and supersede prior agreements on the same subject.

17. Contact

Questions about these Terms:
📧 legal@think14distributors.com
📧 business@thinkfourteen.com